Returns & Exchanges
At TAO Clean, we want you to be completely satisfied with your skincare tools, which is why we offer a 45-day money-back guarantee on all devices. If you are not happy with your purchase, we provide a streamlined return process to ensure your beauty routine remains stress-free.
Initiate Your Request
Visit our online returns portal with your order number and email address to begin the process within 45 days of delivery.
Print Your Label
Once your return is authorized, we will email you a prepaid shipping label and a Return Merchandise Authorization (RMA) form.
Pack Your Device
Securely package the device in its original box, including all components and the printed RMA form to ensure a smooth inspection.
Receive Your Refund
After our team receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing