Frequently Asked Questions
Everything you need to know about professional-grade beauty and hygiene.
How does the UV-C sterilization technology work?
Our TAO Clean docking stations use powerful UV-C light to eliminate 99.9% of germs and bacteria on your devices, ensuring a sanitized experience every time you use them.
What is your shipping policy for international orders?
We offer worldwide shipping. Delivery times typically range from 7 to 14 business days depending on the destination, and tracking information is provided as soon as the order leaves our warehouse.
Can I return my product if I am not satisfied?
Yes, we offer a 45-day risk-free trial. If you are not completely satisfied with your TAO Clean product, you can return it for a full refund within 45 days of the purchase date.
How often should I replace my brush heads?
For optimal performance and hygiene, we recommend replacing your facial or toothbrush heads every 3 months, or sooner if the bristles show visible signs of wear.
Do the products come with a warranty?
All TAO Clean devices include a 2-year limited warranty that covers any manufacturing defects or hardware malfunctions under normal use conditions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options through Shop Pay or Afterpay.